Refund Policy

Last updated: April 2026

At 44 Automation, every product we sell is a digital download — training materials, workbooks, and prompt toolkits designed to help freelancers work smarter with AI. Because these products are delivered instantly and cannot be returned once accessed, all sales are final. We do not offer refunds, exchanges, or cancellations once a purchase has been completed.

We know that's a firm line, so here's exactly why it's in place, and how we protect you before you buy.

Why We Don't Offer Refunds

Digital products are different from physical goods. The moment you complete checkout, you receive immediate, permanent access to the full contents of your purchase. There's no way to "return" a file, a workbook, or a training programme once it's been downloaded or viewed. Offering refunds on digital products that have already been delivered would be unfair to the customers who use them as intended, and it's not a standard we're willing to compromise on.

This policy also lets us keep our prices low and our focus on quality. Every pound we'd spend processing refund disputes is a pound we'd rather invest into making the next product better for you.

What We Do Instead

Rather than a refund safety net, we put the work in upfront so you know exactly what you're buying:

• Detailed product descriptions. Every listing tells you what's inside, who it's for, and what results to expect. No vague promises, no hidden content.
• Honest previews. Where possible, we show sample pages, module breakdowns, or excerpts so you can judge the quality before you commit.
• Clear pricing. No subscriptions hidden in the checkout, no auto-renewals, no surprise charges. You pay once, you own it.
• Direct support. If you have a question before buying, email us and we'll answer honestly, even if the answer is "this probably isn't the right fit for you."

Technical Issues

If you experience a genuine technical problem, a broken download link, a corrupted file, or a product you paid for but never received, we will fix it. That's not a refund, that's us delivering what you bought.

Email us within 14 days of purchase at bryn.richards@44automationltd.co.uk with your order number and a description of the issue, and we'll sort it.

Chargebacks

Initiating a chargeback through your bank or card provider instead of contacting us directly will result in a permanent ban from future purchases and access to any existing digital products linked to your account. We're a small business and we handle every issue personally, please talk to us first.

Your Rights

This policy does not affect your statutory rights under UK consumer law. Under the Consumer Contracts Regulations 2013, digital content is exempt from the standard 14-day cooling-off period once the download has begun, provided you have given express consent to immediate access and acknowledged that your right to cancel is waived, which you do at checkout.

Questions?

If anything in this policy is unclear, or you're unsure whether a product is right for you, reach out before you buy. We'd rather have a five-minute conversation than an unhappy customer.

Contact: bryn.richards@44automatonltd.co.uk

Business: 44 Automation, United Kingdom